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Refund and Cancellation

Can I cancel a donation that I’ve made? For all Indian Donors –
  • 1. Cochlea Pune offers a refund policy to the donors only in case there has been an error / technical reason for the transfer due to which donors have mistakenly made double payments or donated extra amount.
  • 2. No refund /cancellation request for the donated amount by any donor will be entertained for online donation through the online payment gateway after the donation is accepted by our online payment gateway service providers unless there is a fraud notification from our payment gateway service providers.
  • 3. No refund is made of extra bank charges incurred by donor in case of cheque or ECS bounce / No refund is processed once a tax certificate has been issued in the donor’s name.
  • 4. You can cancel your donation by sending a mail on [email protected]
For all foreign donors,  once the funds for Donation are transferred, refund of same will not be possible as per Foreign Contribution (Regulation) Act, 2010 (FCRA).
Delivery We will send you a receipt for your donation in the post and/or via email, according to your preferences.
Donor Services Contact Information For any information relating to a donation, please email [email protected] or telephone the Cochlea Pune Donations Department on +91 74990 32453 / +91 99232 87358 during office hours (9 am to 6 pm Monday-Friday).